Smart Emails
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How do I add a language?
1. Open the Smart Emails app 2. On the home page, click Add Language at the top 3. Select one or more languages from the list 4. Click Add Smart Emails creates a design set for each selected language, copies the primary design, translates supported text with Google Cloud Translation, enables and publishes the Shopify locale, and installs the translated email body for every primary template that is already installed. You do not export secondary languages manually. If a primary template has not yet been installed, there is no Shopify email resource for Smart Emails to translate. Install that primary template first, then use the translation-status prompt to synchronize the missing language. || Important: Shopify notification subject lines are separate from the email body. Smart Emails currently installs the translated body_html; subject lines are not translated automatically.
Billing & SubscriptionPricing & Plans
Plans - Free — Design and preview all 52 supported templates. Export five templates: Shipping Confirmation, Order Refund, Gift Card Created, Customer Account Welcome, and Customer Account Invite. - Pro launch offer — $79 USD billed once per year. Export all 52 supported templates, use all currently supported languages, and receive priority support. The regular annual price will later increase to $99 USD. Customers who start the existing $79 annual subscription keep that subscription price when the regular price increases. A new subscription after cancelling may be offered at the price available at that time. There are no additional fees for adding languages or translating supported text. Smart Emails currently supports 33 languages, with more languages added continuously. You can start with the free plan and upgrade at any time. Your design work remains available; upgrading unlocks all templates and paid-plan language installation.
Billing & SubscriptionHow do I cancel my subscription?
You can cancel your Smart Emails subscription at any time through Shopify. 1. Go to your Shopify Admin → Settings → Billing 2. Find Smart Emails in your active subscriptions 3. Click Cancel subscription What happens after cancelling? - Your exported email templates stay active in Shopify — they do not disappear - Live changes (colors, text, translations) stop working - Your design data is preserved — you can re-subscribe anytime to restore everything || Note: If you just want to pause, you do not need to cancel. Your emails keep working even if you do not open the editor.
FooterHow do I add my legal notice to the footer?
1. Click on the footer in the canvas 2. Click on the Legal Notice sub-section 3. Toggle Show Legal Notice on 4. Edit the text — add your company name, address, registration number, and VAT ID The legal text supports bold, italic, underline, and links. You can choose an address format (EU, US/Canada, UK, Japan, etc.) to match your region. || Important: For EU merchants, an imprint with company details is legally required in commercial emails.
Marketing SectionsFeatured Product
|| This is a Marketing Section — it does not exist in Shopify’s default emails. You control it live: change text, enable or disable per template, no re-export needed. See What are Marketing Sections? for an overview. Showcase a specific product with image, title, price, and a buy button in your notification emails. Use case Launching a new product? Feature it in every order confirmation. Product sold out? Swap it for another one instantly. Setup 1. Click on the Featured Product section in the canvas 2. Search for a product from your Shopify store 3. Customize the heading and button text 4. Choose which templates show it
Get in ContactHow do I contact support?
You can reach us in two ways: - Chat — click the chat icon in the bottom right corner of the Smart Emails app. Our team typically responds within a few hours. - Email — write to [email protected] To help us solve your issue faster, please include: - Your shop URL - Which template you are editing - A screenshot if possible - What you expected vs what happened