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Getting Started
  • What is Smart Emails?
  • How do I install Smart Emails?
  • How do I choose a design preset?
  • How does the editor work?
  • Do I need coding knowledge?
  • Where do I find my emails in Shopify?
  • What changes go live instantly?
  • Complete Setup: From Preset to Multilingual Shopify Emails
  • How Do I Add, Move, and Delete Sections?
Customizing Your Design
  • Typography
  • Buttons
  • Logo
  • Backgrounds & Styles
  • Complete Guide to Email Sections
  • Shop Links
  • Design Save Slots
Exporting & Publishing
  • How do I export my emails to Shopify?
  • Understanding the Email Status Page
Languages & Translation
  • What are multi-language emails?
  • How do I add a language?
  • How does auto-translation work?
  • How do I edit translations manually?
  • Can I set different date formats per language?
  • Supported Languages
  • How Does Shopify Choose a Customer's Email Language?
  • Are Email Subject Lines Translated?
  • Troubleshooting Missing or Outdated Translations
Marketing Sections
  • What are Marketing Sections?
  • Message Banner
  • Discounts
  • Featured Product
  • Recommended Products
  • Gift Card
  • Reorder
Footer
  • How do I customize the footer?
  • Social Links
  • How do I add my legal notice to the footer?
FAQ & Troubleshooting
  • Why are my changes not showing in emails?
  • Email Looks Different From Preview
  • How do I send a test email?
  • How do I go back to Shopify's default emails?
  • Do I need to keep Smart Emails installed?
  • Can I use Smart Emails for newsletters or marketing emails?
  • How Does Auto-Save Work?
  • Undo and Redo
Billing & Subscription
  • Pricing & Plans
  • How do I cancel my subscription?
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  • How do I contact support?
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  • Analytics, Open Tracking, and Click Tracking
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Get in Contact

1 article · Manfred By Manfred
1 article · Manfred By Manfred

How do I contact support?

You can reach us in two ways: - Chat — click the chat icon in the bottom right corner of the Smart Emails app. Our team typically responds within a few hours. - Email — write to [email protected] To help us solve your issue faster, please include: - Your shop URL - Which template you are editing - A screenshot if possible - What you expected vs what happened

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